Solution Features

Whether it’s unexpected like a workplace accident or employee death, or an anticipated event like an organizational restructuring, employees need a way to cope and move forward. Rapid Response, which can be operational quickly, provides employees access to experienced counselors in the wake of a traumatic event.

Rapid Response Critical Incident (RRCI):

-Customized, on-site counseling (one-on-one, small group, family sessions) with experienced trauma counselors

-On-going practical support including follow-up sessions, community referrals, and tip sheets

-In-the-moment support for managers; when applicable, includes pre- and post-incident planning, briefings, and reports

-Dedicated Incident Manager for quality assurance from start to finish

Rapid Response Hotline Telephonic support:

– In-the-moment, toll-free telephonic (phone and SMS text) and e-mail support with experienced counselors

– 24/7 access from virtually any location

– Structured telephonic and face-to-face counseling

– Timely referrals to local resources to assist with individuals’ practical needs

– 30-day blocks of services available for purchase

Assisting employers in difficult situations:

– Helps promote staff resilience and minimize workplace disruptions

– Includes utilization reporting

– Designed to be temporary and scalable

– Support can be customized to best address a given situation and organizational needs

– Service delivery models are also available specifically for EAPs